Shep hyken biography of michael

All All. Sign In. Biography IMDbPro. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. Shep Hyken's most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment humor and magic to create exciting programs for his audiences.

CSP is the international designation for Certified Speaking Professionals and is awarded to individuals for certain achievements and education in the speaking profession. Louis, MO www. Add New. Rosemary Dreyer. Michael Schein. Sean Harry. Andrew Bryant. Jim Serger. Shep Hyken Goodreads Author. Here are my top five picks from last week. This could include simple, common-sense strategies to create a customer-focused culture and more!

Whether you know it or not, your customers compare you to the easiest companies to do business with, such as Amazon, Apple, and others. They set the benchmark when it comes to an easy and friction-free experience. A convenient customer experience could be what differentiates you from your competition. When all else is equal your products and service , the company that offers an easier—as in more convenient—experience will win.

Shep reveals the six Convenience Principles that will give you a competitive edge. AI can improve your customer and employee experience or erode it. Consider a very important question:. The answer is simple. You want the customer to come back. Does AI help? Does it get in the way? One answer does not fit all.

Shep hyken biography of michael

You must find what works for your customers. AI is also a powerful tool for improving the employee experience. It can make employees more efficient, provide them with information, and free up their time to focus on what truly matters—building stronger customer relationships. Shep delves into the practical application of AI, addressing the critical balance between technology and human interaction.

His insights will help you discover how to leverage AI to not only increase efficiency and support your team, but also to significantly enhance customer satisfaction and loyalty. Problem Solving with AI: Focus on identifying key customer pain points that AI can resolve, ensuring your technology investments return real value. Employee Empowerment with AI: Learn how AI boosts employee productivity and enables them to forge stronger, more meaningful customer relationships.

However, a deeper dive in an onstage or virtual fireside chat with a leader as part of or in addition to the speech can provide a deeper dive to better understanding how AI can work for you and your organization. Shep shares ideas and tactics to help maintain and improve customer service and CX during tough times and beyond.